But this time I had a different issue that reads: “ Update Agent went to sleep. I tried following the first three steps but it was still not working, so I tried to do the WinMTR test. If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456). You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde ( ~) marks above the winMTR.
Once you have that made, open the file. After recording data for about 5 minutes, click “export text” and save the winMTR file in an easy to find location. Ensure the problem occurs while the winMTR tool is running. 
Start the test and launch the Desktop App, then try to update a game. In the “Host” field, enter “ us.” (without quotes). If you’re still unable to update your games, please run a WinMTR network test so that we can further investigate the problem. Test an alternate network such as a mobile hotspot to determine whether the problem is isolated to your current network. More information on troubleshooting security applications here, if curious. Fully update or temporarily uninstall security programs which may be interfering with your connection to the patching server(s). Try a DNS Flush to clear out any corrupted or stagnate data. Try the following to narrow this down further: This behavior with an update can have a few causes ranging from a conflicting third-party program to a network-related problem. 
Hey there! Thank you for reaching out, as it can understandably be frustrating to have a technical issue occur when simply trying to enjoy your gaming time.
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